Frequently Asked Questions (FAQs)
Last Updated: 21-03-2025
Welcome to Tribulus L.L.C.! Below are answers to common questions about our products, orders, and services. If you need further assistance, feel free to contact us.
Orders & Shipping
1.1 How can I place an order?
You can place an order directly on our website by selecting your desired products, adding them to your cart, and proceeding to checkout.
1.2 Do you offer delivery services?
Yes, we offer delivery across the UAE. Delivery charges and estimated time will be displayed at checkout.
1.3 How long does delivery take?
Delivery times vary based on location and product availability. Typically, orders are delivered within [X] business days.
1.4 Can I track my order?
Yes, once your order is dispatched, we will provide a tracking number (if applicable) via email or SMS.
1.5 What should I do if I receive a damaged item?
If you receive a damaged or incorrect product, please contact us within 1 day with clear photos, and we will arrange a replacement or refund.
2. Returns & Exchanges
2.1 What is your return policy?
We accept returns within 1 days of delivery, provided the item is unused and in its original condition. Check our Return & Exchange Policy for more details.
2.2 How do I request a return or exchange?
Contact our support team at [your email] or [your phone number], providing your order details and reason for return/exchange.
2.3 Do I have to pay for return shipping?
Return shipping costs are the customer’s responsibility unless the product was defective or incorrect.
3. Payment & Security
3.1 What payment methods do you accept?
We currently accept:
✔ Cash on Delivery (COD)
✔ Bank Transfer
✔ Online Payment (Coming Soon)
3.2 Is my payment information secure?
Yes, we use secure payment gateways and do not store your financial details.
4. Products & Availability
4.1 Are all plants available year-round?
Some plants are seasonal, so availability may vary. We update our stock regularly.
4.2 How do I take care of my plants?
Each plant comes with basic care instructions. You can also check our blog or contact us for expert advice.
4.3 Do you offer wholesale or bulk orders?
Yes, we provide bulk ordering options for businesses and events. Please reach out to us for inquiries.
5. Store Information
5.1 Where is your store located?
You can visit us at:
📍 Tribulus L.L.C.
Shams Business Center,
Sharjah Media City free Zone, Al Messaned, Sharjah, UAE.
United Arab Emirates
5.2 What are your store hours?
Monday – Friday: [9AM] – [5PM]
Saturday: [9AM] – [5PM]
Sunday: Closed
5.3 Do you offer in-store pickup?
Yes! You can select In-Store Pickup at checkout and collect your order during business hours.
6. Contact us
Still have questions? Reach out to us!
📧 Email: info@tribulusllc.ae
📞 Phone: +971 54 561 2163